We require a $500 deposit to secure your date and confirm your booking.
This will be deducted from your final invoice.
In the case that the date of your event is within 6 months at the time of booking, a payment of 25% of your projected event costs is required to secure your date and confirms your booking.
If you fail to pay the amount required to secure your date within the invoice terms, we may release your date & reserve the right to accept other bookings.
Six (6) months prior to your event we require a payment of 25% of your projected costs at that time. We will send you an invoice prior requesting the respective amount.
This will be deducted from your final invoice.
No later than 30 days prior to your event, your final invoice is due.
This will include all final menu selections, dietary requirements, along with any final services PROVIDER is to offer. We will send you an invoice when all final details have been provided to do so.
In the case that your invoice is not paid by the due date a late fee of $20 per day will apply to from the 7 day outstanding mark.
Terms & Conditions
Pricing and quotes
Your event is in no way confirmed until a deposit has been made and event proposal form completed & returned.
PROVIDER also accepts payment of deposit as acceptance of terms & conditions.
PROVIDER reserves the right to increase our pricing without further notice during the quoting process, for confirmed and unconfirmed events.
With new menus & packages our pricing is subject to change. Irrespective of when your booking was made, you will be updated to current menus and therefore packaging & pricing * see terms below as depicted in the 'changes to confirmed events' terms below.
Changes to confirmed events
PROVIDER may make changes to the supplied service including price increases to any menu item or package at any time without notice.
Any changes to an overall quote by PROVIDER and or overall service requested by the client will be restricted to a percentage of the monetary amount agreed to at time of signing the event proposal.
Any price changes to a menu item or package by PROVIDER is without limitation, however you will not incur greater costs than an additional 10% of your original pricing as quoted by your signed event proposal.
The client is not to make reductions to a confirmed event greater than -20% of the value of the total quote. Any reduction further than -20% may not be able to be refunded or discounted.
Menu & Product availability.
The produce we source is seasonal and therefore dynamic by pricing standards & availability, therefore may change up to 30 days before your booking.
In the case that particular ingredients are not available, PROVIDER will source an alternate product to a similar quality on your behalf. Any changes may not always be communicated. If the change is of significance, we will do our best to communicate this in a timely manner.
Guest numbers and menu selection
We require final guest numbers and menu selection no later than 30 days prior to the event and this will form the basis of final billing. We also understand that that there are last minute changes and special requests. PROVIDER will endeavour to accommodate your requests as best we can.
PROVIDER will happily provide alternative options for vegetarian guests at no additional charge, however we recommend a selection of vegetarian items for all events.
Guests who are: gluten free, coeliac, vegan, fructose intolerant, lactose/dairy intolerant as well as guests who have specific requirement eg, no garlic, no butter etc may incur an additional dietary fee of $30.00 per person as we may have to prepare a special meal for each of these guests.
This is in most cases menu selection dependant, options will be communicated to you during the menu selection process.
PROVIDER requires final guest numbers and details of dietary requirements no later than 30 days prior to your event. Any later will incur an additional $10.00 per person late fee. While we endeavour to accommodate special dietary needs, we are unable to guarantee that menu items will be free of all traces of nuts, dairy, gluten or other products.
PROVIDER has a current Food Safety Plan and our kitchen staff are fully trained in correct food handling procedures.
Where food is no longer under our supervision all responsibility with regards to food safety is passed on to the client.
We are able to arrange onsite refrigeration if required.
In some cases your deposit may be non-refundable.
In the case of cancellation you may forfeit any monies paid up until the point of cancellation.
If cancellation occurs within fourteen (14) working days of the event, this will incur a separate fee. This will be negotiated on an individual basis and will often be 100% of the quoted amount as per the 'event proposal' form.
PROVIDER holds Public Liability Insurance to the value of $20 million which covers our services, equipment and event staff and indemnifies PROVIDER 'create & supply'.
Any equipment, contractors or arrangements entered into by the client is not covered under our policy and will require external insurance provided by the client.
While all care will be taken, PROVIDER will accept no responsibility for lost, stolen or damaged goods.
Significant damage to the venue or hired equipment caused by guests or subcontractors of the client will be the responsibility of the client and repair or replacement costs will be invoiced subsequent to the event directly to the client.
Damaged/lost platters and equipment
Lost or damaged platters and equipment will be charged at their replacement value directly to the client.
Payment in full is required no later than 30 calendar days prior to your event.
PROVIDER - 'create & supply' may withhold supply of products and/or services should our payment terms not be met.
PROVIDER accepts payment via cash, direct bank deposit & credit card. Credit card transactions are handled over the phone & incur a 3% surcharge.
Direct bank transfer is the way to go & fee free.
American Express is not accepted.
Credit card security
PROVIDER - 'create & supply' require valid credit card details as security when your event booking is confirmed as requested in the 'event proposal' document. PROVIDER will not charge this card without your authorisation. However, in the event of the payment terms not being met, PROVIDER reserves the right to take an authorisation of funds against the credit card for the outstanding amount (plus surcharge) prior to your event. Should this be unsuccessful, supply by PROVIDER may be withheld.